Today I went to Taco Bell and ordered their Deal 2: Regular drink, Doritos and Double Decker Taco for $2.00. I said "The Double Decker Taco meal Deal 2." Straightforward, right? . . . Wrong!
When I got my food I took it back to my table and unwrapped my taco. I noticed it looked weird. Like maybe someone added nacho cheese. So I proceeded to put mild sauce on it. Then, when I inspected it further, I noticed that it was indeed nacho cheese sauce on both sides of the soft shell. I guess the Cheesy Double Decker Taco is a new thing that they are promoting, and they decided to try it out on me. . . . I don't know.
I took it back up to the counter and the lady basically said it was my fault because I did not specify. ??? Yeah, I didn't know I had to. (She was in the process of collecting change from another customer and seemed very put out by me that she was very short with the other guy, but she asked what I needed while helping the gentleman. I would have waited for her to finish with the guy.) I was in shock that the lady would address me in such a manner. She was very aggressive and rude. I tried to calmly explain to her that I said "I ordered deal 2 with a Double Decker Taco." That does not mean I want a Cheesy Double Decker Taco, I have never had to specify before, and this cheesy thing is new, so it would be on them to ask me which one I wanted, so they would not make a mistake and have to eat 89 cents.
Why was she biting the hand that feeds her? The customer is always right, right? All I wanted was my taco made the right way. That's all. I don't want her job, I don't want her to get in trouble, but I will make sure of it now. Where was her manager? There was another lady standing over her shoulder that did not say anything, that did not come to my aid. Luckily, a male employee came to my aid and didn't make a fuss over it, and said he would "just make a new one" and "it's no big deal." That's it! That's all I wanted! For someone to just make me the taco that I wanted. I wasn't trying to make a scene , but the lady surely did want to. Don't blame me for your incompetence, it's your job to get the order right not mine. That's why the cashier/server informs the customer that there are multiple options, and then the customer decides, and finally the cashier/server repeats back the order before hitting "TOTAL." The lady nearly brought me to tears.
At any other Taco Bell the person behind the counter would have apologized profusely and taken back the taco and give me a new one with cinnamon twists. I'm not one to hold a grudge, or sincerely wish horrible things on people, but I sincerely wish that she gets fired--even in this economy!
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